INSURANCE / NO INSURANCE MAKE NO DIFFERENCE

Since the 4th January 2016 I've been phoning everyday the call centre regarding my insurance. Everytime I speak to them it's another document that they need. I've send through all the documents to start my claim. They were suppose to come and collect my phone last week Monday 18.01.2016 with no luck. Again phoning the call centre and still waiting for them to collect the phone. What is the use of insurance if you don't get any joy. Now when you do phone the call centre they are experiencing high volumes of calls. When it's your turn to speak the phone get's put down in your ear. If someone can please come back to me it will be greatly appreciated. L Van Tonder