AL
Amanda L
1 reviews | Active since Apr 2024
21 May 2024, 15:06
INSURANCE COMPANY LEFT A PENSIONER IN HER MOST DIFFICULT TIME.
I have had a Hospital Cash back Policy with Hollard Insurance. I have claimed all these years because I became very ill. I know my policy said up until 180 days of Hospitilisation. One day I received a sms out of the blue that my cover was cancelled. It was such a huge shock to me, because they are an Insurance Company and could have maybe adviced me before hand to apply for a similar product. They just left me after a membership of 10 years where I never even missed one installment. I am without a similar product now. I am a Pensioner now on ill health Retirement. I could normally pay my co-payments with my policy but no more.
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Replies (1)Hollard Life's replyOfficial
22 May 2024, 09:26Hello Amanda,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer service team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply22 May 2024, 09:26
Official
Hello Amanda,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer service team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
