AL
Amanda L

1 reviews | Active since Apr 2024

21 May 2024, 15:06

INSURANCE COMPANY LEFT A PENSIONER IN HER MOST DIFFICULT TIME.

I have had a Hospital Cash back Policy with Hollard Insurance. I have claimed all these years because I became very ill. I know my policy said up until 180 days of Hospitilisation. One day I received a sms out of the blue that my cover was cancelled. It was such a huge shock to me, because they are an Insurance Company and could have maybe adviced me before hand to apply for a similar product. They just left me after a membership of 10 years where I never even missed one installment. I am without a similar product now. I am a Pensioner now on ill health Retirement. I could normally pay my co-payments with my policy but no more.

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Replies (1)
Hollard Life
Hollard Life's reply22 May 2024, 09:26
Official
Hello Amanda,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer service team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team