Insurance claim - Hollard

I Xolani Cishe have a funeral cover at Hollard insurance. I am the main member and my grand mother was an additional member. I submitted a claim last week Wednesday the 11 April 2018 as for the passing on of my grandmother.

According to the policy a claim should take 48 hours. As of now nothing is said to me and no money paid. I'm so desperate to get the money. The funeral took place last weekend, I made debts with the hope that Hollard will deposit money latest by Monday but until to date nothing.

Will you kindly help get claim processed and the to be paid.

Yours sincerely