Insurance claim

Item: Hollard Life
Rating: 3
Author: Gustav S

My late mother died on 6 Desember 2021 I email all required documents to hollard . On 8 Desember i follow up on my claim progress they told me their was an error in capturing please hollard fixed this problem. How can their be error in capturing i need to pay the funeral tomorrow or they wont release my mother body. The funeral is friday 10 desember . 2021.

Helpful (0)

Replies (2)

Hollard Life's replyOfficial

08 Dec 2021, 14:24

Hello Gustav

We are saddened to hear about the loss of your mother. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards.
Escalated complaints team

Hollard Life's reply08 Dec 2021, 14:24

Official

Hello Gustav

We are saddened to hear about the loss of your mother. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards.
Escalated complaints team

Hollard Life's replyOfficial

10 Dec 2021, 07:42

Hello Gustav

Thank you for your patience while we looked into your matter. We confirm that your claim has been paid.

Wishing you strength during this difficult time.

Kind Regards
Escalated Complaints Team

Hollard Life's reply10 Dec 2021, 07:42

Official