TM
Thabisa M
1 reviews | Active since Jan 2014
17 Aug 2026, 21:23
***** INSURANCE
Hollard Life has lapsed my uncle's funeral policy which was opened back in 2017(Policy Number: [***1]) without following the Policyholder Protection Rules. There is no record of sent sms/emails for the legally required 15-day warning notice prior to cancellation. When queried, Hollard agents provided only a copy-pasted text template of an SMS. The agent further said they don't call clients, they only send messages and when they deducted funds from the bank account even if it's not the full premium they took it. What insurance does that and doesn't bother to call the client?
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Replies (2)
Hollard Life's replyOfficial
17 Aug 2026, 21:46Hello Thabisa.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hello peter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hello peter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply17 Aug 2026, 21:46
Official
Hello Thabisa.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hello peter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hello peter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
18 Aug 2026, 10:53Hello Thabisa.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply18 Aug 2026, 10:53
Official
Hello Thabisa.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team