Insufficient assistants or actually no assistance!

Hollard funeral claims department is non excited as soon as a claim gets submitted. I have been waiting exactly one week end still no response. I contacted each and every department via email I could manage to find online with the complete set of documentation they asked for. When I phoned yesterday I was advised that their system still states that no claim was lodged or in process. I feel this is a disrespectful process and no one delivers service. Thus posting here with a hope of some sort of response from them. It's crazy to wait so long. Not happy.