inrite/Hollard/Sohva, whatever they call themselves this day, is a day light ******* shame!!!!

Submitted a claim for a phone which was not charging for repairs December last year and when it was due to be delivered back to me, apparently the screen of the phone was broken (cracked) by the repair centre. As a result the phone was recalled back however there was no communication since and whenever I called the Finrite Call Centre, the agents were always escalation the matter for a follow up and never had an answer or some would even drop the call. Eventually the phone was traced in April and returned back to me as is with the cracked screen. I have since been struggling to get assistance in getting the phone repaired again as the damage was not my fault by company's. Shame the service is very poor and customer service never can really help, I am just sad that I am now stuck with a broken phone which can not be use properly because of the cracked screen, after having paid so much money for access fee. Finrite/Hollard/Sohva, whatever they call themselves this day, is a day light ******* shame. Its unfortunate, not many companies offer cellphone insurance through the clothing retails stores.