Inefficiency in customer support

<p>On 01/02/2017, Hollard deducted an amount of R1,677 for my funeral policies which I have with them. My monthly deductions are about R1000. Furthermore I got sms's from Hollard on the same day informing me that they tried collecting their monthly debits but were rejected but it shows on y bank statement that they deducted even more that they are supposed to. I have been calling them and been sent from pillarto post with no feedback as to what happened. Been promised feedback within 48hrs and that never happened. The consultants I have been speaking to keep on cutting me off when I try to get answers about my money as they seem no to know how/what happened. It is quiet upsetting that the company just deducts money with no explanation</p>