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eparrington E
1 reviews | Active since Mar 2009
06 May 2021, 12:35
INCREASING A PENSIONER'S CONTRIBUTION BY R25.50 A MONTH IS A *******
My mother took out a Pep Funeral Policy 6 years ago at a cost of R84.90. In April the amount jumped to a staggering R110.40. TWENTY FIVE RAND FIFTY INCREASE!!!! For a pensioner this is a ridiculous jump. What I find even more annoying is that the "Funeral Policy" is now referred to as a an "Insurance Policy". For a company that is providing NO INTEREST on this amount it shouldn't be referred to as insurance. I emailed them a query about this in March - STILL WAITING FOR A REPLY!!!
We want to request that the premiums already paid to day be refunded in full and we will take out a funeral plan elsewhere.
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Replies (2)0
Replies (2)Hollard Life's replyOfficial
06 May 2021, 13:35Hello Ericka
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your complaint has been referred to our administrator and a consultant will be providing you with feedback within two to three working days.
Your complaint has been referred to our administrator and a consultant will be providing you with feedback within two to three working days.
Kind Regards,
Natasha Vos
Hollard Life's reply06 May 2021, 13:35
Official
Hello Ericka
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your complaint has been referred to our administrator and a consultant will be providing you with feedback within two to three working days.
Your complaint has been referred to our administrator and a consultant will be providing you with feedback within two to three working days.
Kind Regards,
Natasha Vos
Hollard Life's replyOfficial
20 May 2021, 15:26Hello Ericka
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator has informed us that they have provided you with feedback regarding your complaint.
Contact us for any future concerns.
Kind regards,
Natasha Vos
Hollard Life's reply20 May 2021, 15:26
Official
Hello Ericka
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator has informed us that they have provided you with feedback regarding your complaint.
Contact us for any future concerns.
Kind regards,
Natasha Vos
