INCREASE?

I have 2 policies with Hollard and today I received a sms stating that the policy is going to increase this month and then next month again and when I signed the contract I was told it will only increase by 6% annually... So I called looking for an explanation because it never made any sense to me and the response of the agent that I spoke to is the reason for two increases was a business decision because the company took a big lost because of all the people that has passed... Can someone please explain to me how that is our problem? you are an insurance company so you supposed to pay people out, why must the paying customer carry that responsibility? I personally feel it's unfair and the agent I spoke to had no etiquette what so ever I mean that's the minimum one expects from people dealing with clients. I am totally disgusted in Hollard and I personally wish that everyone cancels their policies then they can really see that if you don't respect and look after your clients you won't have a business because to state it frankly a business is nothing without their clients!