Hellopeter
Share Your Experience
DE
Danie E

1 reviews | Active since Mar 2011

20 Dec 2024, 12:24

Incorrect payment

I accidentally paid money into your account but no one can help me to get reimbursed. No has a clue who I can speak. I have sent emails but only get automated response. No help at all! What can I do or who can I contact?

0
Replies (6)
Hollard Life
Hollard Life's reply24 Dec 2024, 11:25
Official
Hello Danie
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Kindly DM us the bank account the money was deposited into, the reference used and the date of the deposit.

Kind Regards,
Social Resolutions Team
DE
Danie E's update06 Jan 2025, 11:17
Reviewer Update
Still waiting on a response...
Hollard Life
Hollard Life's reply07 Jan 2025, 09:21
Official
Hi Daniel. We sincerely apologise for the delay in responding to your inquiry. We understand how important your concerns are to you, and we appreciate your patience. We have located your money. Please complete the refund credit form that was emailed to your email address so that your refund may be processed.
Hollard Life
Hollard Life's reply17 Jan 2025, 13:58
Official
Hello Danie E

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
DE
Danie E's update17 Jan 2025, 14:13
Reviewer Update
Thank you very much!
Hollard Life
Hollard Life's reply17 Jan 2025, 14:23
Official
Hello Danie

We're delighted to know you're sorted, and your appreciation means a lot to us!

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team