Incorrect Billing

I am utterly disgusted with the poor service received.

For the month of January, after the double debit on my account.

I have been sending emails through out the month to the above email address.

I only received an automated response.

On the 26th January, i contacted the call Centre and spoke to Rachel who advised me that a refund was captured on the 16th.

To date I have not received my refund.

My account was once again debited today, so I called in to query.

I spoke to Nontando who advised me the refund was captured but not approved.

I requested to speak to a team leader and was advised one was not available.

I requested that I be contacted by one, I was given the team leader's name, Percy Mampe.

I still have not received any call back, I called back and asked to speak to Percy and was told i was been transferred to switchboard and the call was cut.

I am going onto Hello Peter to lodge a formal complaint.

I am canceling my debit order with Hollard, I will rather pay cash because you just take any amount that suits you.

Very Disappointed Customer Tessa