*********** STAFF

I doubt if they will contact me. When I went to the branch I was told that they will contact me and I am still waiting.

I am still waiting for Hollard to respond.

I am now more worried because Hollard has not called yet. Now all I need is my premiums back.

I am now more disappointed because Rachel called me on the 07 October 2019 and i explained my query to her and she promised to get back to me. She only called back on Thursday (10 Oct 19) and she connected us with the Chris Hani branch that I also complained about. We spoke to the manager who clearly remembers me but don't understand why he did not intervene on the day of my query. Rachel and the branch manager both promised to get back to as they needed to investigate this matter further. I am still waiting for them to revert back to me. I assume that Rachel is from complaints department and if this is how she is handling my issue how can we expect the branch and the call center to do better. I just don't trust that my money is safe with Hollard, I now ask them to refund me my money and i will never enter into any agreements with them and would also advise South Africans to think twice before they sign any contracts with Hollard insurance.

As i requested Hollard returned my call. I told the team leader that I am not happy with his offer. I have two policies and they offered to refund me my premiums for one and not the other. I rejected this and requested the department manager to call me. After a long wait and numerous request she finally called me. She in her words said their call center staff and Chris Hani Crossing staff will need to attend training as their ***********. I would advise her to include Rachel who's been handling my query to attend the same training because when I 1st spoke to her she did indicated that she does not know how to handle my matter. This manager spoke to me in an unacceptable tone and she kept saying that there was no need for her to call me as the team leader is capable of handling my issue. Now i know it is not allowed to escalate matters with Hollard. I wonder if this manager knew how to handle my matter as she said she will not say anything but agrees with what Devan the team leader said. I am really worried that out of not less than ten people i spoke too the manager can only be comfortable to say one person is competent. Maybe I need to take up this matter with ombudsman as Hollard has confirmed that they will not listen to me.