*********** staff and wrong instruction

i am a policy member and i had the first policy with hollard and it lapse and i opened another one and they tell me it lapsed and it cannot be renewed i must open the other one am actualy going to take my business somewher but why wer the insisting i make manual payments knowing that they will say my policy lapsed i made a payment on the 08 may 2015 according to their system or the person who assited said the policy was upto date then i missed the one for june deduction and paid double again month end now they say it has lapsed and cannot be reisted they will refund my money in the account because it was paid late i feel it is unfair and i have paid so much money to hollard this is the second time they telling me that i want my money paid back to my account and why will they insist i make a manual payment in may and month end of june they tell me it has lapsed i want all my money back i have calculated the premiums and my lawyer worked on such cases and they won i had enough with hollard please refund my monies since you cant reistate my policy let me go somewher to open a new policy last payment done on the 1st of july refund as you say you going to all my premuims