*********** staff

In April of 2014 I took out a funeral policy for my family and I. I requested that my brother-in-law and brother be added to my policy. The sales consultant asked for their ID numbers and I gave it to her. I was under the impression that they have been added. On 28 June my brother-in-law passed away abd I called on 29 June to put in a claim. I was then told that hollard does not allow extended family members to be added to a policy. I requested the sales conversation on that same call but have still not been assisted. I am disappointed in the service I rwceive from the staff in the claims team. There is no sense of urgency and nobody bothers to give me feedback. I am thinking of taking all my business away from Hollard due this issue I am experiencing.