*********** customer service/sales dept

<p>I joined Hollard funeral plan at the beginning of this month, when I signed up our agreement with them was that they would debit my account on the 25th of each month and I did specifically warn/ask about their tracking system which allows them to debit before the agreed dates, I contacted their call centre who told me I had to spend hours at the bank for a statement as proof however they would still be unable to reverse the money, I was inconvenienced due to them taking the last of my petrol money, I was unable to travel for work and lost a lot of work in the process, this is my first interaction with the company.</p>