*********** Administration

On 22/10/2018 Hollard was notified of my my bank account being frozen due to a ***** case, the premium for November was paid manually as I had missed the debit order run. I requested written confirmation that the December debit order would go off, which was received, however, when on 4/12/2018 the December premiums had not been deducted I followed up with them. Hollard had loaded the incorrect account details and debited someone elses account. I advised them of their error and again made a manual payment, which they acknowledged receipt of. Low and behold, 2 days after the fact, I get an email to say that my premium was unpaid and I need to resolve the matter. HOLLARD - the ERROR was YOURS, you failed to debit the correct account, I went out of my way to advise you of this and make payment which you acknowledged and yet you continue to harass me because of your staff incompetence. Perhaps you should be made aware of the gravity of your errors and acknowledge them instead of harassing your clients. I pity the person who you incorrectly debited because I'm sure you will argue with them when they have the payment returned. If you can't pay attention to the detail, employ people who can and stop pushing the blame onto your customers.