INCOMPETENCY - ***

I bought a tablet at Edgars, Nov 2019. I took an insurance on it, WHICH IS UNDER HOLLARD. I have never skipped my premiums, whatsoever. The phone started giving me problems a year later, that is Nov 2020. I called Edgars and was advised to arrange a collection of the tablet to be inspected. It was collected and received on the 18/11/2020 and the following day i received an sms. It read as follows: Your Edgars Device Insurance claim has been approved. An excess Fee of R100.00 is required in order to arrange a replacement device. I paid the excess on the 28/11/2020.

I have been trying to follow up on the matter with no luck. The number provided doesn't seem to work - or their telephone lines are not correctly connected. I have used 5 different phones to call, in 5 different days and places. First of all it takes at least 8-12 minutes before you call is picked up, secondly - all agents say one thing, i quote "the line is bad, i'm gonna have to terminate the call" and they immediately hang up.

I need to get an update on my claim - asap