NM
Nhlanhla M
1 reviews | Active since May 2015
24 Mar 2021, 12:09
Incompetency at its best Hollard funeral cover
My mother passed away on the 14th of March I then submitted my claim to hollard on the 16th of March as I'm writing this review it is the 24th of March and I haven't got the payout claim the sad and disgusting part about Hollard is that is that they are very quick to debit the money and very slow in paying out people claims I am very frustrated at how they are dealing with their admin and processing of claims I've been very much inconvenience by hollard insurance if you haven't got yourself a hollard funeral cover don't even bother because they are useless and ***********
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Replies (4)0
Replies (4)
Hollard Life's replyOfficial
24 Mar 2021, 14:49Hello Nhlanhla
We are saddened to hear about the loss of your mother. Please accept our condolences.
Sorry that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Your matter has been referred to our claims team to look into your claim and an agent will be in contact with you as soon as possible.
Kind regards,
Natasha Vos
Hollard Life's reply24 Mar 2021, 14:49
Official
Hello Nhlanhla
We are saddened to hear about the loss of your mother. Please accept our condolences.
Sorry that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Your matter has been referred to our claims team to look into your claim and an agent will be in contact with you as soon as possible.
Kind regards,
Natasha Vos
NM
Nhlanhla M's updateReviewer Update
24 Mar 2021, 15:07Natasha for the whole week I've been hearing that line that I'll be called unfortunately that never happens. And the attitude of your call center it needs proper training I'll be waiting for the call
NM
Nhlanhla M's update24 Mar 2021, 15:07
Reviewer Update
Natasha for the whole week I've been hearing that line that I'll be called unfortunately that never happens. And the attitude of your call center it needs proper training I'll be waiting for the call
Hollard Life's replyOfficial
25 Mar 2021, 10:05Hello Nhlanhla
I received confirmation that a consultant has been in contact with you and is busy looking into your claim. The consultant has also confirmed that they will call you with an update.
I will continue to follow up with the claims consultant for feedback.
Kind Regards
Natasha Vos
I received confirmation that a consultant has been in contact with you and is busy looking into your claim. The consultant has also confirmed that they will call you with an update.
I will continue to follow up with the claims consultant for feedback.
Kind Regards
Natasha Vos
Hollard Life's reply25 Mar 2021, 10:05
Official
Hello Nhlanhla
I received confirmation that a consultant has been in contact with you and is busy looking into your claim. The consultant has also confirmed that they will call you with an update.
I will continue to follow up with the claims consultant for feedback.
Kind Regards
Natasha Vos
I received confirmation that a consultant has been in contact with you and is busy looking into your claim. The consultant has also confirmed that they will call you with an update.
I will continue to follow up with the claims consultant for feedback.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
25 Mar 2021, 14:43Hello Nhlanhla
We have been informed by our claims team that your matter has been resolved. Thank you for letting us know.
Kind Regards
Natasha Vos
Hollard Life's reply25 Mar 2021, 14:43
Official
Hello Nhlanhla
We have been informed by our claims team that your matter has been resolved. Thank you for letting us know.
Kind Regards
Natasha Vos