Incompetency

I am paying different amounts now and then, send emails no response today dialled *** just now , swb are very rude, 1st one did not even listen to where I wanted to be transferred too, I realised that she was wasting my airtime, I hanged up, I tied again several times phone was dropped until she answers again, I asked where where is she transferring me too since she dont listen to me, she denies talking to me and address me as her mother, that's not professional and yaa, the issue I was calling for is not resolved cause I hold until I ran out of aitime, can Hollard tells me why my policies takes so much money in May it was almost R2000, I really want my money back, R1375 the other month, 957 the other what is happening so angry