Incompetency

I updated my parents funeral cover with Hollard few years ago specifically the cover amount. They confirmed all is done and sorted. Yesterday I requested for a policy schedule only to find only one parent pulled through and the other is still on the old cover. I was told it will take 24 hours to resolve this matter and up until now nothing has been changed and no one has contacted me. My address still reflect the old address as well. I’ve been with Hollard since 2009 with no claim and this is a kind of service they give.