Incompetence

The level of stupidity really phases me! How hard is it to understand that both my parents have passed away therefore there are two claims? how many times must I call to explain it? every time I do I get told the claim will be processed there was a confusion. First all documents are there then there is one missing. I have been calling and calling but receiving no help. What kind of service are you providing to paying customers? Why does someone have to complain to get helped but to receive the monthly fee there is no complaint? I hope you guys can help me so I can never have to deal with you again!