Inaccuracies from agents

Last week Tuesday, on the 05th, my mother received a call from one of your consultants telling her that she can increase her funeral policy cover by over R200 in order to get R30 000 cover, however what did not make sense is that she was inconsistent with the information she was providing saying that my mom's cover is currently at R14000 and it will never increase and that's not even her current cover. This does not make sense because no where in her policy documents is this stated and when my mom asked told her their information is never accurate because another thing is that her policy does not have the cash back bonus. The lady said they should have told her about it. It seems like Hollard's sales agents do not care about the misinformation they give to people as long as they get their combination at the end of the day forget about the the client. I want someone to give me call from head office in order to clear all this misinformation that we are being given before escalating this matter.