In the wrong business

Hollard life is in the wrong business. They dont appreciate the pain and sensitivity that comes with losing a loved one. I've been sent from pillar to post and receive no feedback on a claim relating to the passing of my dad. They are imposing new policy conditions that did not exist when the policy was underwritten - you can't underwrite at claims stage! The numerous consultants I've spoken to are all unhelpful, useless and insensitive in thier respective capacities.

I will be moving my policy and I would not advise that anyone insures with them.