MM
Minenhle M
1 reviews | Active since Jun 2020
29 Sept 2020, 11:23
I'm a victim of ***** directly by Hollard
Somebody in your call center committed *****. Yesterday I got debited for a policy I don't have.I cancelled mine in July after very poor customer service and I received confirmation of the cancellation. Please refund the money you *******ly took from my account . I'm sure whoever is responsible for social media at Hollard if I were to take R188 from your wallet/account without any consent you would call SAPS to arrest me for theft. My only request is that you refund me, investigate what went on and REMOVE ALL MY DETAILS FROM YOUR DATABASE.
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Replies (2)
Hollard Life's replyOfficial
29 Sept 2020, 12:25 Hello Minenhle Msane
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply29 Sept 2020, 12:25
Official
Hello Minenhle Msane
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
MM
Minenhle M's updateReviewer Update
01 Oct 2020, 11:30It been 48 hours since I posted this review. I am yet to get my money or an apology for my ****** money not even feedback about an investigation into *****. Instead I received an sms early yesterday confirming that the policy I never opened has been cancelled (which wasn't my request-since I didn't open it, I'm not cancelling it) when will you pay back my money? How and why did you debit me without consent?
I'm giving you guys till the end of business today to refund me or I will be escalating this further. Take notice I haven't asked you to produce any recordings/ forms authorizing any debits BECAUSE IT DOES NOT EXIST. Ngicela imali yam, phela it's almost R200
I'm giving you guys till the end of business today to refund me or I will be escalating this further. Take notice I haven't asked you to produce any recordings/ forms authorizing any debits BECAUSE IT DOES NOT EXIST. Ngicela imali yam, phela it's almost R200
MM
Minenhle M's update01 Oct 2020, 11:30
Reviewer Update
It been 48 hours since I posted this review. I am yet to get my money or an apology for my ****** money not even feedback about an investigation into *****. Instead I received an sms early yesterday confirming that the policy I never opened has been cancelled (which wasn't my request-since I didn't open it, I'm not cancelling it) when will you pay back my money? How and why did you debit me without consent?
I'm giving you guys till the end of business today to refund me or I will be escalating this further. Take notice I haven't asked you to produce any recordings/ forms authorizing any debits BECAUSE IT DOES NOT EXIST. Ngicela imali yam, phela it's almost R200
I'm giving you guys till the end of business today to refund me or I will be escalating this further. Take notice I haven't asked you to produce any recordings/ forms authorizing any debits BECAUSE IT DOES NOT EXIST. Ngicela imali yam, phela it's almost R200