I would Never wish this service on anyone.

#WIN The way you have treated my family in our difficult time is shameful and disrespectful, firstly you keep bringing up my father as policy holder and demanding to speak to him when he passed on 3 years ago and now with my sibling that has departed us you making the grieving process very difficult for us with the fact that first you denied that he was on the policy and now looking for a way out to not keep up your side of the contract , after all we have been paying the premiums without delay or fuss, but now it feels more like we are been paying ********s and **********. stop being so disgraceful and do what is right or should I say what we were paying for. I have no hesitations in contacting the ombudsman and taking this further. One more thing please update your systems on who the policy holder its hurtful having to get calls looking for my father every time.