I will never use Hollard nor recommend them

I dont even know where to begin.....<br> <br> I think lets begin in the middle with my conversation with Sandiswe (my phantom assessors supervisor) last week Monday 11/04/2016 where by I simply asked in your company policy how long does it take for your typical turnaround time in the first contact being made to your client from an incident being logged to which he said 48-72 hours and well at this stage I had left numerous messages for my assessor and my case had been open for two weeks already. for the first time since then I made progress on my claim and figures were discussed which still leave a bad taste in my mouth not to mention all the airtime consumed in getting this far, subsequently I was told my EFT would reflect in upto 72 hours and yet one week later no funds. (thank God I was able to make a plan and get around settling my old vehicle before collecting my new one or I would still be without transport) Today I followed up and surprise I was told the transaction had not yet taken place due to an internal error in documentation and that it had been rectified and the funds would be released today and an email sent to me confirming this, well I have yet to receive my e-mail.