PD
Phindile D
1 reviews | Active since May 2022
06 May 2023, 07:27
I want to bury my father but hollard life doesn't care at all
Policy number *** main holder Gabisile November I want to bury my father I thought it will take only few days for my funds to be processed but no. My father passed away on the 22nd of April I have to bury him we short of money I need the funds to be processed. They telling me u don't count weekends. Yerr I want to bury my father he's been in a morge for long now. Pls help to prosses my funds.
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Hollard Life's replyOfficial
08 May 2023, 09:50Hello Phindile
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soon to provide feedback.
Kind regards,
Escalated Complaints Team
Hollard Life's reply08 May 2023, 09:50
Official
Hello Phindile
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soon to provide feedback.
Kind regards,
Escalated Complaints Team