I WANT MY MONEY BACK NOW

I am disgusted with the service i received from Hollard when I called them to advise that an amount of R322.75 was not refunded back on my account as they promised on sms I received on the 21 October 2015. I have 3 policies with them which debits 3 different amounts of R322.75 + R453.75 + R83.00. I received my refunds of R453.75 + R83 and NOT for R322.75. the customer service department is telling me to send them proof that my money was not refunded back to me as promised by Hollard. Why must I provide proof for my money. credit refund on my account should have been done for all 3 monies due to me. we are talking about my money here. I have bank charges for returned debit orders because of Hollard. I could not honor all my debit orders because of the R322.75 that has still not been paid back to me. I have agreed for debits to go off on the 20th October 2015 and the 2 credited amounts was only refunded back on the 21st October 2015. I am being inconvinienced here for my money. this is really pathetic and I want my money back please.<br> Why cant you go back to your records to see if all my monies that you debited was refunded why must i go to the bank. I WANT MY MONEY BACK NOW. IRATE