I want my money back

Policy number ***,this policy apparently is on the old system,which is really not my concern because I just want my money back, I have sent all my documents to [Email Removed] you cannot find them, I am unemployed and do not have access to the Internet or emails. When you took out R250,00 every month from my account you did not have a problem, but because now I want my money back you are telling me stories.ref No for the call is *** and I spoke to Tebogo who promised that everything will be sorted, now today I call in and my documents that were sent by Mxolisi at map of a mall on thursday Are Not Found,? I m really getting passed at this I want my money back I don't owe you anything, sort this out as soo a possible because I need to use my money back from the insurance a soon as possible because I am no longer employed and after this I won't be needing your services anymore, You Showed Me That A Customer Is Not King At Hollard, I Am Very Disaapointed With The Service I , Receiving From Hollard, Contact Me As Soon A Possible <br>