I want my money

I'm had a savings. With Hillards and a funeral policy.. Before it could lapseninaskednthe to surrender my savings. Yes The lady by the name of Jackie sent me surrender form for me fill and send back also attach bank statement and certified ID copy, I did everything as told and received an email stating I hall received the payment between 5 to 14 work days, mind you it was in mid April, when I did the follow up I'm told the copy is not clear enough or she would go silent and not respond to my emails, then I called again spoke to the guy by the name of Manqoba and he asked to send him my ID copy, I did it was on the 09th of May, what is so sad is that Hollard was quick to register us but drags their feet when they have to give us what's ours. I'm disappointed and waht to cancel everythingstoo the debit orders give me all my money and cancel everything I'll find another financial institution