I want all my premiums back

I've been receiving thee worst service with this insurance. They do not repsond to my email queries nor my requests. they keep lapsing my policies without any update of what is happeming. I have sent them a number of emails and complaints but still unattended. I am now fed up with their service. makes me wonder what it will be like when I lodge a claim if they give me run arounds with just updates on a funeral policy. I am done doing business with them because they are unprofessional. for all the years I have been their client I do not remember ever finding ease.