I regret insuring at Hollard!!!

I lodged a funeral claim on the 6th of January 2025 for my sister whom we have already buried on the 10th of January 2025. Hollard still hasn't paid for my policy. I have been following up and keep getting lame response of an escalation to the claims department. What's the delay when they confirmed that everything is in order. Why hasn't Hollard paid me what is due, but I have never missed payments? I am sick and tired of the wait. Pay my money. Other insurance institutions paid on the day my relatives claimed. I regret ever joining Hollard. I will also move the other policies to Metropolitan and Old Mutual. My family members also because they see the bad experience from me and they will move their policies also because they've lost trust in Hollard.