1 reviews | Active since Oct 2013
I pay because YOU died !!!!
We've had our policy for a few years WITHOUT any issues and/or concerns. A month ago we received a SMS stating our premiums are increasing OUTSIDE the normal annual increase. The reason for this according to Hollard's Customer Care Center;
"There's to many people dying in South Africa"
On insisting for some facts and/or sensible response, we received a call from the Customer Care Center stipulating the following bluntly,
"It's a Business Decision and if you don't like it, call the Ombudsman". She actually gave me the number as well.
If i was a non-sensible person i would CANCEL my policy with Hollard immediately, BUT, What about my investment to date? What about all the payments i already made to them? I lose all that money and Hollard get a free monetary gift without a claim ever being submitted against it.
My contract with Hollard stipulates premiums and percentage increases on an annual basis. What you have done Hollard is breached our contract and use the deaths of fellow South Africans to solicit more money from your clients. We are now paying / subsidizing the deaths of people i DO NOT EVEN KNOW....
I will sustain this message in the media, social media and to ANYBODY that cares to listen. You better sue me know, for that is exactly the bullying tactics i expect from you, especially after our FIRST issue could not be debated and/or fairly discussed.
GOAL FIX My installment OR refund all my payments so i can join another insurance company.
Hello cclaubscher
Thank you for contacting us.
I am sorry that your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your premium increase.
Kind Regards
Lynne Lawrence
Hello cclaubscher
Thank you for contacting us.
I am sorry that your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your premium increase.
Kind Regards
Lynne Lawrence
