SX
Sipho X
1 reviews | Active since Mar 2011
27 Mar 2015, 09:43
I'm getting tired of hollard now
this morning I called their call centre to update my life policy after sending them an e-mail yesterday as I need to go sign a with lawyers for my bond today at 11 am. I spoke to Sana mathebela and she was not willing to assist me, she said I needed to send mail so they can update my policy, we can't do it telephonically and told her i sent an e-mail via ooba and they sent it to [Email Removed] I ask her to transfer me to her and she said Amina doesn't take phone calls.<br> <br> I'm getting tired of Hollard, I had a problems with my policy motoXternder as well. this is they last time i deal with this company. I got 3 policies with them. Hollard you can kiss my money good bye.
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Replies (1)Hollard Life's replyOfficial
27 Mar 2015, 11:45Hello sigaxaba,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the service received. We have escalated your complaint for investigation as we would like to establish the maner in which the call was handled, we have in the interim requested that someone contacts you regarding resolving your initial request.
Kind Regards
Nathan Mangope
***
Complaints Management
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the service received. We have escalated your complaint for investigation as we would like to establish the maner in which the call was handled, we have in the interim requested that someone contacts you regarding resolving your initial request.
Kind Regards
Nathan Mangope
***
Complaints Management
Hollard Life's reply27 Mar 2015, 11:45
Official
Hello sigaxaba,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the service received. We have escalated your complaint for investigation as we would like to establish the maner in which the call was handled, we have in the interim requested that someone contacts you regarding resolving your initial request.
Kind Regards
Nathan Mangope
***
Complaints Management
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the service received. We have escalated your complaint for investigation as we would like to establish the maner in which the call was handled, we have in the interim requested that someone contacts you regarding resolving your initial request.
Kind Regards
Nathan Mangope
***
Complaints Management
