I have been loyal since 2017 and they promised to reinstate my policy when I go the branch with a bank statement to show them the money that was debited the refused , the manager at promenade branch promised to get back to me that was two weeks ago

Good Day, To provide some background as to my complaint. I was retrenched last year in November and could not pay my premiums, prior to that I have been constantly been paying well. I then got a new job in February this year and I went to your offices. I was informed that my policy will be cutoff End of March if I did not pay. I verified this by contacting the contact center and was informed the same thing. I then informed them that I will pay at the end of March when my first salary comes through. The lockdown happened and I went to your offices end of March last day of the month and the offices were closed due to the lockdown and were advised by the government to stay indoors. I then called your contact center the morning of 01 April to arrange payment and was informed that my policy was cut off as the time had lapsed. I was informed that my policy will be transferred to another department to be reenabled by a supervisor and they will get back to me. My complaint is based on the fact that when I contacted you guys twice I was not provided with banking details to make the payment, I have not heard from them since and the policy remains lapsed."

They called to reinstate my policy provided that I pay the arrears, I promised to pay end of the month of June as they called towards the end of May. Before I made the payment they debited my account with my permission after two days I received an SMS telling me that my hollard insurance has been canceled. I called and they said there’s nothing they can do I asked them to give me money back they refused.

I would appreciate your assistance in this issue they ****** me money. They delay the process to add more months so that I won’t have the money to pay.