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Gugu N
1 reviews | Active since Aug 2016
09 May 2022, 14:10
I have a policy with Hollard Life. I made an EFT payment and sent them proof of payment, however no one has attended my communication and now I am receiving calls that my policy is behind with premiums. I am so not happy with the level of your service. I
Poor service
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
09 May 2022, 14:52Hello Gugu
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply09 May 2022, 14:52
Official
Hello Gugu
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's replyOfficial
12 May 2022, 10:59Hello Gugu
Our retentions representative is trying to make contact with you to assist you with your policy. Please can you provide us with a contact number and time that they will be able to assist you.
Kind Regards
Escalated Complaints Team
Our retentions representative is trying to make contact with you to assist you with your policy. Please can you provide us with a contact number and time that they will be able to assist you.
Kind Regards
Escalated Complaints Team
Hollard Life's reply12 May 2022, 10:59
Official
Hello Gugu
Our retentions representative is trying to make contact with you to assist you with your policy. Please can you provide us with a contact number and time that they will be able to assist you.
Kind Regards
Escalated Complaints Team
Our retentions representative is trying to make contact with you to assist you with your policy. Please can you provide us with a contact number and time that they will be able to assist you.
Kind Regards
Escalated Complaints Team
GN
Gugu N's updateReviewer Update
12 May 2022, 16:45I am reachable anytime on ***, however my partner is the policy holder and will be available tomorrow at 13:00 pm on ***
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Gugu N's update12 May 2022, 16:45
Reviewer Update
I am reachable anytime on ***, however my partner is the policy holder and will be available tomorrow at 13:00 pm on ***
Hollard Life's replyOfficial
13 May 2022, 07:30Hello Gugu
Thank you for the confirmation. We have forwarded your contact information and availability to our Retention representative.
Kind Regards
Escalated Complaints Team
Thank you for the confirmation. We have forwarded your contact information and availability to our Retention representative.
Kind Regards
Escalated Complaints Team
Hollard Life's reply13 May 2022, 07:30
Official
Hello Gugu
Thank you for the confirmation. We have forwarded your contact information and availability to our Retention representative.
Kind Regards
Escalated Complaints Team
Thank you for the confirmation. We have forwarded your contact information and availability to our Retention representative.
Kind Regards
Escalated Complaints Team