I have a policy at hollard am doing the payment via Nedbank ATM, they used to tell me my policy is owning and is going to lapse

Item: Hollard Life
Rating: 1
Author: Maria M

I have a policy at hollard am doing the payment via Nedbank ATM, they used to tell me my policy is owning and is going to lapse.i send them proof of payment via email and visit head office at parktown, calling them but I don't get any help

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Replies (2)

Hollard Life's replyOfficial

01 Feb 2024, 10:35

Hello Maria,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

To assist you with your query, we need more details to look into the matter further.

Please provide us with either your identity number, or policy number so we can assist.

Kind Regards,

Escalated Complaints Team

Hollard Life's reply01 Feb 2024, 10:35

Official

Hello Maria,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

To assist you with your query, we need more details to look into the matter further.

Please provide us with either your identity number, or policy number so we can assist.

Kind Regards,

Escalated Complaints Team

Hollard Life's replyOfficial

05 Feb 2024, 10:21

Hello Maria,

Please note we still await for the below information, so that we may assist with your complaint. To assist you with your query, we need more details to look into the matter further.

Please provide us with either your identity number, or policy number so we can assist.

Kind Regards,

Escalated Complaints Team

Hollard Life's reply05 Feb 2024, 10:21

Official

Hello Maria,

Please note we still await for the below information, so that we may assist with your complaint. To assist you with your query, we need more details to look into the matter further.

Please provide us with either your identity number, or policy number so we can assist.

Kind Regards,

Escalated Complaints Team