I demand a refund of all my premuims

Dear Hollard Insurance<br> <br> In 2013 I was very excited when I got a phone I loved dearly. I went to Truworths in West Street and obtained cellphone insurance. You are the underwriter. I gave in all my forms.<br> <br> For the next 14 months you debited my account on time. I felt as ease knowing my premiums were paid off.<br> <br> A month (almost) ago I was ******. I proceeded to obtain all required documents and submitted these at Truworths. Little did I know how *********** you really are!<br> <br> Firstly after many visits to Truworths, it emerged someone at Hollard had captured my ID Number incorrectly so my claim was not lodged. Then I was told someone will call me. I waited a week. Nothing. I returned to Truworths. The assistant there put me through to someone at your call center. Again a promise to be called.<br> <br> Almost 2 and half weeks later NOBODY has called me. I am using my spare very old phone. I paid my premuims. Since its clear you have no intentions of calling me ( seeing as nobody ever even bothered to email me) I demand y premiums back with interest and a phone. Please do not apologise to me as I am tired of this. Will this be fixed or not? If not, my money back please. With interest.