dD
david D

1 reviews | Active since Jul 2010

17 May 2016, 09:43

I am extremely disappointed by Hollard's broker Kevin McAlpine (inShoore)

<p>Kevin was fast to respond until; I have signed up. Due to Kevin’s lack of interest and negligence, the policy has only been loaded by Hollard from 1st June. Adding unnecessary waiting time. Kevin also responds to emails with 1 week’s delay and only after a reminder. Hollard should be choosing their brokers more carefully or maybe just stop using brokers at all. I would not recommend using InShoore to anyone. What is the point of using a broker, if they don't provide any service and all they are interested in, is pocketing large commission? </p> <p>Hollard Life Policy no. ***</p>

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Replies (2)
Hollard Life
Hollard Life's reply17 May 2016, 12:13
Official

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our policy administrator for urgent attention and for urgent contact to be made with you.

Kind Regards

Lynne Lawrence

***

dD
david D's update19 May 2016, 11:48
Reviewer Update
Hollard and Kevin has contacted me, issue has been resolved to my satisfaction.