HYPOCRITES THAT LIES TO CLIENTS AND TAKE ADVANTAGE OF THEIR SITUATIONS I DID NOT BELIEVE PEOPLE WHEN THEY SAID ITS ALL GOOD AND NICE WHEN YOU HOLLARD AND PROLINK TAKE YOUR MONEY FROM OUR ACCOUNT BUT IT WILL BE A PROBLEM WHEN THEY SHOULD PROVIDE YOU WITH T

I wonder when will we get to send claims and get an assistance without insurers trying to run away from their responsibility or trying to make up stories not to pay. Hollard and Brolink will forever be ****mers of the clients. Do you guys ever thought of putting your selves in customers shoes? Have you ever been hijacked, kidnapped and have all your bank accounts cleaned, then get to deal with people who doesn't even care to return your calls when you call or even update you on the progress of the claim? The next thing you come back and tell us that the policy was cancelled due to an early settlement, which is not true. You need to get your facts straight before you come with such tricks...

IT WAS NOT AN EARLY SETTLEMENT, IT WAS OUR LAST INSTALMENT. THE NEXT THING YOU'VE GOT SOME NERVE TO TELL STD BANK TO REFUND US THE INSURANCE PREMIUM THAT WAS PAID TO YOU... THEN THIS MORNING YOU SEND US AN EMAIL THAT SAYS THE INSURANCE WAS CANCELLED.... YOU NEED TO BE ASHAMED OF YOURSELF.

WHILE ON THAT WE SEND A CLAIM FOR THE WINDSCREEN ON THE 27/12/2024 WHICH WAS APPROVED AND AUTHORISED BUT UNFORTUNATELY MY HUSBAND LATER ON THE SAME DATE WAS HIJACKED AND KIDNAPPED.

1. Why did Brolink and Hollard take the premium for December if there wouldn't be a cover after my final payment? 2. Why did they approve the windscreen claim? 3. Why are they sending the confirmation letter now after I've registered the claim? 4. Lastly why did they instruct my husband to deregister the car and bring the car certificate and the spare key to them? Of which he did all that they requested