Hung up on me

I requested a callback from their website YESTERDAY regarding a funeral cover then this morning a consultant called and was helping me very well as she was making a quotation for me until she asked if she must process the cover and I said not yet because I'm still comparing quotes, then she asked if a quotation is all I want I said yes when I'm satisfied ill open a policy, that must have got to her because after that she hung up on me, thought she would call back but she didn't then I requested another callback but they haven't gotten back to me.