AM
Althea M
1 reviews | Active since Jan 2012
22 Jun 2025, 07:12
How many more hoops to jump ?
My dad was trying to get his affairs in order – whilst he was still in good health sometime in April/ May 2025. He called requesting copies of policies (3). All three (3) policies are debited from his bank account. He received the one policy schedule where he is the policy owner/life insured but advised to complete a consent form for the 2 where he is not. This consent form with a copy of his ID, the life insured's ID and the representative's ID was submitted 19th June – only to have another hoop to jump – a telephonic security check. He did call initially and told to complete the consent form, so why should he call again? The consent form + IDs were sent through as requested. You are however more than welcome to contact him to ask him the verifying questions – why should he call you (again).
What he is requesting 1. Get copies of all 3 policies he is paying for 2. Change the debit order for the one already received (107****5) 3. Change of banking details form for the one policy. Need to ensure debit continues to go off.
Helpful (0)
Replies (10)0
Replies (10)
Hollard Life's replyOfficial
23 Jun 2025, 13:42Hello Althea
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number of the policy holder:
Policy type/ where the policy was taken out:
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number of the policy holder:
Policy type/ where the policy was taken out:
Kind Regards,
Social Resolutions Team
Hollard Life's reply23 Jun 2025, 13:42
Official
Hello Althea
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number of the policy holder:
Policy type/ where the policy was taken out:
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number of the policy holder:
Policy type/ where the policy was taken out:
Kind Regards,
Social Resolutions Team
AM
Althea M's updateReviewer Update
23 Jun 2025, 17:17We do not know what type of policy the 2 are - hence the request to get these policy schedules
Policy numbers are: ***3 and ***1.
There should be interactions logged for each time Ior my dad has made contact. ID numbers are provided in the consent form sent through via email on the 19th of June 2025. You can contact me on *** for more information/verification.
Policy numbers are: ***3 and ***1.
There should be interactions logged for each time Ior my dad has made contact. ID numbers are provided in the consent form sent through via email on the 19th of June 2025. You can contact me on *** for more information/verification.
AM
Althea M's update23 Jun 2025, 17:17
Reviewer Update
We do not know what type of policy the 2 are - hence the request to get these policy schedules
Policy numbers are: ***3 and ***1.
There should be interactions logged for each time Ior my dad has made contact. ID numbers are provided in the consent form sent through via email on the 19th of June 2025. You can contact me on *** for more information/verification.
Policy numbers are: ***3 and ***1.
There should be interactions logged for each time Ior my dad has made contact. ID numbers are provided in the consent form sent through via email on the 19th of June 2025. You can contact me on *** for more information/verification.
Hollard Life's replyOfficial
24 Jun 2025, 08:44Hello Althea M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply24 Jun 2025, 08:44
Official
Hello Althea M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
AM
Althea M's updateReviewer Update
27 Jun 2025, 07:30I can expect feedback by Monday 1st July. This does put the July premiums at risk but will hopefully get a full response with regards to the whole query. Reminder: a) 2 policies schedules requested c) Change of banking details request form (for the debit to go off from)
AM
Althea M's update27 Jun 2025, 07:30
Reviewer Update
I can expect feedback by Monday 1st July. This does put the July premiums at risk but will hopefully get a full response with regards to the whole query. Reminder: a) 2 policies schedules requested c) Change of banking details request form (for the debit to go off from)
Hollard Life's replyOfficial
30 Jun 2025, 13:17Hello Althea M
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
Hollard Life's reply30 Jun 2025, 13:17
Official
Hello Althea M
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
AM
Althea M's updateReviewer Update
02 Jul 2025, 13:42Please can I have an update urgently. The bank account where these debits go off from will be closed.
1. Need change of banking details form for 1 x policy
2. Details of the 2 policies so we can determine if we want to cancel or change debit order details.
1. Need change of banking details form for 1 x policy
2. Details of the 2 policies so we can determine if we want to cancel or change debit order details.
AM
Althea M's update02 Jul 2025, 13:42
Reviewer Update
Please can I have an update urgently. The bank account where these debits go off from will be closed.
1. Need change of banking details form for 1 x policy
2. Details of the 2 policies so we can determine if we want to cancel or change debit order details.
1. Need change of banking details form for 1 x policy
2. Details of the 2 policies so we can determine if we want to cancel or change debit order details.
Hollard Life's replyOfficial
03 Jul 2025, 08:59Hello Althea M
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. Kindly be advised that we have emailed you to request an update to your banking information.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. Kindly be advised that we have emailed you to request an update to your banking information.
Kind Regards,
Social Resolutions Team
Hollard Life's reply03 Jul 2025, 08:59
Official
Hello Althea M
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. Kindly be advised that we have emailed you to request an update to your banking information.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. Kindly be advised that we have emailed you to request an update to your banking information.
Kind Regards,
Social Resolutions Team
AM
Althea M's updateReviewer Update
03 Jul 2025, 09:20As per my email. I’m clearly not articulating the ask or you or you don’t understand. Please call me if needed.. The full enquiry asks is for 2 policy schedules ( still outstanding and for which a consent form + ID’s have been sent )
We need details / policy schedules for the 2 policies before we decide to change these banking details. If these policies are not needed- we will cancel them. In which case no banking details update will be required
Policy number : ***6, is the only policy schedule we have. Please can we urgently get the other 2 schedules for which the consent form was submitted ( ***3 + ***1)
We need details / policy schedules for the 2 policies before we decide to change these banking details. If these policies are not needed- we will cancel them. In which case no banking details update will be required
Policy number : ***6, is the only policy schedule we have. Please can we urgently get the other 2 schedules for which the consent form was submitted ( ***3 + ***1)
AM
Althea M's update03 Jul 2025, 09:20
Reviewer Update
As per my email. I’m clearly not articulating the ask or you or you don’t understand. Please call me if needed.. The full enquiry asks is for 2 policy schedules ( still outstanding and for which a consent form + ID’s have been sent )
We need details / policy schedules for the 2 policies before we decide to change these banking details. If these policies are not needed- we will cancel them. In which case no banking details update will be required
Policy number : ***6, is the only policy schedule we have. Please can we urgently get the other 2 schedules for which the consent form was submitted ( ***3 + ***1)
We need details / policy schedules for the 2 policies before we decide to change these banking details. If these policies are not needed- we will cancel them. In which case no banking details update will be required
Policy number : ***6, is the only policy schedule we have. Please can we urgently get the other 2 schedules for which the consent form was submitted ( ***3 + ***1)
Hollard Life's replyOfficial
03 Jul 2025, 09:45Hello Althea
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
Hollard Life's reply03 Jul 2025, 09:45
Official
Hello Althea
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
04 Jul 2025, 14:49Hello Althea M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply04 Jul 2025, 14:49
Official
Hello Althea M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team