Hospital insurance

I submitted 2 claims to Hollard on the 14th of September2015, on following up with Glen ref no *** I was told that they could not open the documents because it was on Google drive and they do not have Internet access, she had to go to a supervisor that has access, I was assured that they managed to open the documents. On following up with Mamatle ref *** after the supposed 10 working days turnaround time it takes to process a claim she told me that it still was with the accessors. I enquired again today only to be told by Elizabeth ref *** that the last communication she has on her system was that they could not open the documents. If it was not so frustrating it would be laughable. I resubmitted all documents again but I am not getting my hopes up. There are a few other people I have spoken to at Hollard following up on these claims like Ntabi ref ***, Berenise ref *** and Keisha ref ***. End result is that got nowhere except to lose about R300 in airtime.