TB
Talissa B
1 reviews | Active since Jan 2020
05 Oct 2021, 08:58
Horrified!!!
Absolutely horrified at their service. My grandmother passed away 1 month ago and the money has still not been paid out and yet she has paid this funeral policy on time for a number of years. My mother who is the beneficiary has made numerous phone calls and all that is said is that the claim has not yet been captured. What a ridiculous answer. We had to borrow money just to bury my grandmother. What is the point in having this cover if it doesn't get paid out. We are now completely "gatvol" to say the least and next steps are to report this to the ombudsman. If I have any advice, I would not recommend that anyone takes out a funeral cover with Hollard. Absolutely terrible service.
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Replies (7)TB
Talissa B's updateReviewer Update
07 Oct 2021, 05:48You ask for details to assist and then don't respond. Further terrible service.
TB
Talissa B's update07 Oct 2021, 05:48
Reviewer Update
You ask for details to assist and then don't respond. Further terrible service.
Hollard Life's replyOfficial
07 Oct 2021, 14:22Hello Talissa
Thank you for the additional information. We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your claim for urgent attention and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Thank you for the additional information. We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your claim for urgent attention and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Hollard Life's reply07 Oct 2021, 14:22
Official
Hello Talissa
Thank you for the additional information. We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your claim for urgent attention and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Thank you for the additional information. We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your claim for urgent attention and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
TB
Talissa B's updateReviewer Update
08 Oct 2021, 08:37Please advise why your company has attempted to debit for the funeral policy again after a claim has been submitted. This is ridiculous!
TB
Talissa B's update08 Oct 2021, 08:37
Reviewer Update
Please advise why your company has attempted to debit for the funeral policy again after a claim has been submitted. This is ridiculous!
Hollard Life's replyOfficial
08 Oct 2021, 10:32Hello Talissa
We apologise for the delay in the assessment of your claim. We have further requested for the claims team to suspend the debit order. Any premiums that have been collected after date of event will be refunded to you.
Kind Regards
Natasha Vos
We apologise for the delay in the assessment of your claim. We have further requested for the claims team to suspend the debit order. Any premiums that have been collected after date of event will be refunded to you.
Kind Regards
Natasha Vos
Hollard Life's reply08 Oct 2021, 10:32
Official
Hello Talissa
We apologise for the delay in the assessment of your claim. We have further requested for the claims team to suspend the debit order. Any premiums that have been collected after date of event will be refunded to you.
Kind Regards
Natasha Vos
We apologise for the delay in the assessment of your claim. We have further requested for the claims team to suspend the debit order. Any premiums that have been collected after date of event will be refunded to you.
Kind Regards
Natasha Vos
TB
Talissa B's updateReviewer Update
12 Oct 2021, 10:37This claim was supposedly processed on 9 September 2021 and we were informed that an error report came through which was escalated to the IT department. It has been stated by your company that IT takes between 7 and 14 working days to resolve error reports. It has been way past this time frame and still nothing has been resolved. We still have not received the payment. HOW CAN YOU PROVIDE SUCH TERRIBLE SERVICE!! THIS IS WAY PAST RIDICULOUS!! HOLLARD YOU ARE BY FAR 1 OF THE WORST!!! My grandmother duly paid her premium until she passed away, there are no issues on our side. We will now take this to our lawyers.
TB
Talissa B's update12 Oct 2021, 10:37
Reviewer Update
This claim was supposedly processed on 9 September 2021 and we were informed that an error report came through which was escalated to the IT department. It has been stated by your company that IT takes between 7 and 14 working days to resolve error reports. It has been way past this time frame and still nothing has been resolved. We still have not received the payment. HOW CAN YOU PROVIDE SUCH TERRIBLE SERVICE!! THIS IS WAY PAST RIDICULOUS!! HOLLARD YOU ARE BY FAR 1 OF THE WORST!!! My grandmother duly paid her premium until she passed away, there are no issues on our side. We will now take this to our lawyers.
Hollard Life's replyOfficial
13 Oct 2021, 10:30Hello Talissa
We acknowledge your disappointment in the service you have received and assure you that we have escalated your matter to senior management.
We assure that your matter is being attended to with urgency.
Kind Regards
Natasha Vos
We acknowledge your disappointment in the service you have received and assure you that we have escalated your matter to senior management.
We assure that your matter is being attended to with urgency.
Kind Regards
Natasha Vos
Hollard Life's reply13 Oct 2021, 10:30
Official
Hello Talissa
We acknowledge your disappointment in the service you have received and assure you that we have escalated your matter to senior management.
We assure that your matter is being attended to with urgency.
Kind Regards
Natasha Vos
We acknowledge your disappointment in the service you have received and assure you that we have escalated your matter to senior management.
We assure that your matter is being attended to with urgency.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
15 Oct 2021, 08:33Hello Talissa
Thank you for your patience while we looked into your matter. We confirm that the claim has been resolved.
Contact has been made with the beneficiary.
Please let us know if you have any further concerns.
Kind Regards
Natasha Vos
Thank you for your patience while we looked into your matter. We confirm that the claim has been resolved.
Contact has been made with the beneficiary.
Please let us know if you have any further concerns.
Kind Regards
Natasha Vos
Hollard Life's reply15 Oct 2021, 08:33
Official
Hello Talissa
Thank you for your patience while we looked into your matter. We confirm that the claim has been resolved.
Contact has been made with the beneficiary.
Please let us know if you have any further concerns.
Kind Regards
Natasha Vos
Thank you for your patience while we looked into your matter. We confirm that the claim has been resolved.
Contact has been made with the beneficiary.
Please let us know if you have any further concerns.
Kind Regards
Natasha Vos