Horrific Service at Hollard

I have a funeral policy with Hollard and I have called them to enquire about my claim since I've lost my mom. I've sent all the necessary documents to them and I have not received any communication with them. It's been weeks since I buried my mother, and they have not paid out my claim. When I call to speak to a manager or team leader they are always busy. I have probably called them 15 times and I have not received any assistance. Disappointed with their horrific service