Horrible service from Hollard.

I've logged a claim,submitted all documents on Wednesday and again last week. Monday I called to follow up and I was promised an escalation. It's Thursday today I'm told of another escalation. It has taken over 7 working days processing a claim. When we take up the policy 48hrs is promised. The funeral was on Saturday and I need to pay service providers and Hollard is giving me excuses upon excuses instead of paying out the claim. Tomorrow still I'll be waiting. The services is none existant all. I called earlier and one of the consultants dropped the phone in my ear. I'm honestly canceling the policy because of the poor service