Horrible service from Hollard

Hollard has given us the most horrible experience regarding the funeral cover. We are kept on being given excuses after excuses after excuses with no solid feedback or way forward. I would never use their services again or advise anyone to do so ! This is absurd and absolutely disappointing. We have since even been to the head office . Its shocking how you pay monthly premiums but get poor service when its time to deliver. My family and I are extremely traumatized.