HORRIBLE SERVICE - AFTER SECOND ATTEMPT OF SIGNING UP APPLICATION

Ashwyn Lottering <***> 12:43 PM (21 minutes ago) to customerservice, directfuneral, Pertunia, differen

Good Day All

I have contacted Hollard on the 11Th June 2019 to sign up with you guys once again as my policy had previously lapsed and I was not notified whatsoever.

I have decided to give your company(Hollard) another chance and app**** for another policy despite the bitter taste in my mouth.

I have been dealing with one of your agent(Pertunia Hlakoane ) who I have sent numerous correspondence to in order to follow up on my application and to my surprise, she has been extremely *********** and please see below email from her confirming her incompetence.

SEE EMAIL FROM YOUR AGENT::::

Pertunia Hlakoane Jun 18, 2019, 2:33 PM (6 days ago)

to me

Good day

Hope this email finds you well

I have managed to change the Address as required. With regards to changing your kinds ID have sent the Quest to JIRA to Change them from the date of birth to the ID as you have requested. Apology for miss communication it would be said to lose you as pour client.

Once again I would like to apologise for my *********** Client Servicing.

Regards

\.

Consultant | Branch Consultant | South Africa

T: *** | F: *** | E: *** | W: www.hollard.co.za

When I initially app**** for this application I had telephonically given your agent (Pertunia Hlakoane) my new address for the application only to find that she did not process my application as new and noticed that I had a previous policy with you guys so she decided to process my application under the old details where i previously lived.

I then contacted Hollard again requesting my policy documents from your agent (Pertunia Hlakoane) and she sent the documents to me only to find that she had processed my application under the old details despite me giving her all the details in full and she did not add the full ID NUMBERS of the beneficiaries that I had added to the policy.

I contacted Hollard today Monday 24Th June 2019 to follow up on my documents and she is not in the office also not to forget I sent her correspondence on the 19Th June following up on my documents with no reply.

I have never dealt with some that has made a simple application so painful in my entire life especially when it comes to New Business. I have spoken to her supervisor(DIFFEREN) and advised him of my frustration caused and not even a simple apology all I got from him is that his having system issues and can receive emails but cannot reply. I would like to cancel my application with immediate effect and would rather take my business elsewhere because clearly, Hollard is so huge that they got enough customers and don't give a damn if a client has a complaint.

My debit order has been arranged for 25Th June 2019 and I can assure you that when that debit order goes through I would definitely be having my bank reverse the payment and would sign up with your competitor instead.

customerservice@hollard 12:45 PM (18 minutes ago) Hello! Thank you for contacting Hollard. We have received your email and you can expect a response to your query within 2 business days. If you do not hear back

Ashwyn Lottering <***> 1:01 PM (2 minutes ago) to HADComplaints

FYI