Horrible is an understatement for what I am experiencing with Two mountains/Hollard

I have been with two mountains for over 3 years and out o nowhere I am told i have been moved to Hollard. I have been calling hollard and been sent from pillar to post have demanded answers even sent emails at which even today I got no respond. A friend of mine got called when and she asked them to call me and they did, to my suprise Im told that my policy has lapsed in June. The shocking part is that two mountains has been deducting without fail, they did not deduct in october hence i called them and that is when I was told about me being with Hollard

I have been sold lies as a consumer, Hollard cannot even send me what i am asking at which is that I did not sign up for cash if and when someone passes on but a full burial service...they are failing to confirm that in an email. I gave birth on 21.05.2021 and tried adding my daughter on the policy without any success.

I belive that as a consumer I am not suppose to be spending money begging Two mountains and Hollard to clarify me on this matter and their incompitency should never ever affect me I have told them numerous times on the phone and in my emails that should any need for a burial arise they will provide service and today Im told my policy has lapsed. They did not deduct for the month of October only...Is this a way for both companies to ***** from consumers? Did I sign up for this when I walked into Two mountains doors? Why is it that we get caught between two mountains and Hollard? Below are the refs which were given to me but none has served a purpose: ***,***, ***,*** Both companies are shady in all this and we are suffering because of them.